Privacy Policy

Introduction

This policy explains how OrthoSense manages information, including health details, in accordance with privacy and confidentiality obligations. We are committed to protecting your privacy and ensuring your personal information is handled responsibly in line with the Australian Privacy Principles and the Privacy Act 1988.

Consent

Consent is necessary for OrthoSense to collect personal information to provide quality healthcare and appropriate information to interested parties. This includes personal details, medical history and other information.

We collect and use patient information for:

• Administrative and billing purposes
• Compliance with Medicare and Health Insurance requirements
• Referrals to other healthcare providers for diagnosis and treatment
• Communication with other practice staff, specialists and allied health professionals
• Accreditation and quality assurance activities
• Legal obligations
• Medical record retrieval from other practitioners and institutions
• Communication of information requested by interested parties

We collect your information in several ways:

• During your first appointment and registration process
• Through ongoing medical care and records (including transfers and My Health Record)
• Via electronic communications (website, emails, SMS, phone, apps)
• From other healthcare providers, your guardian, or health insurers when necessary

We collect personal information including:

• Basic details (name, contact, date of birth, etc.)
• Medical history, medications, allergies, immunisations, family history, and risk factors
• Medicare and healthcare identifiers details
• Investor or medical practitioner information

We may share your information:

• With healthcare providers involved in your care
• For billing and legal purposes
• For research or accreditation (using de-identified data)
• To address serious health or safety risks
• When required by law

We will not share your information outside Australia or for marketing purposes without your consent.

We may use de-identified patient data for:

• Quality improvement and accreditation
• Research and medical training
• Informing health services needs through networks like the Adelaide Primary Health Network

Your information is securely stored and protected:

• Premises and electronic systems are secured with passwords and backups
• Access is limited to authorised staff and confidentiality is a priority

Retention and Access to Personal Information

We store health records for at least 7 years from the last entry (or until age 25 for minors). You have the right to access and correct your information. Requests for access must be made in writing, and we will respond within 7 days. There may be a fee for record retrieval.

Complaints Handling

If you have concerns about privacy, contact OrthoSense. If unresolved, you can escalate to the Health & Community Services Complaints Commissioner.

• Phone: 1800 232 007
• Email: info@hcscc.sa.gov.au

We are dedicated to resolving any privacy-related issues in line with our resolution process.